Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. These products may not be suitable for all investors. It is important to fully understand the risks involved and seek independent advice if necessary. You should carefully consider whether you understand how CFDs work and whether you can afford to take the high risk of losing money. The value of your investment may go down as well as up.
Please review our Legal Documents to understand the risks involved before you invest. See your rights and responsibilities as a retail client.
Complaints Handling Policy
This page summarizes how Pairmetric Trading Ltd handles a client complaint, from submission through to resolution.
How to submit a complaint
If you are unhappy with any aspect of our service, contact our support team via live chat, email or phone through the Contact Us page, or write to us directly, quoting your account number and a clear description of the issue.
Acknowledgement and response time
We aim to provide a definitive response to every complaint within 24 hours of receiving it. If a complaint requires further investigation, we will let you know and keep you updated on our progress.
Escalating your complaint
If you are not satisfied with the outcome of your complaint, you may escalate the matter to our regulator, the Financial Services Commission (FSC) of Mauritius (Licence Number GB26206074).
Record keeping
We keep a record of every complaint received and how it was resolved, as part of our commitment to continuously improving our service.
Looking for the full document?
This page is a plain-language summary, not the full legally binding document. If you need the complete text, have a question about a specific clause, or require a copy for your records, our support team can help.
Contact supportStart Trading in 3 Simple Steps
Getting started with Pairmetric is simple. Create your account, choose your preferred funding method, and access global financial markets through MetaTrader 5 in just a few straightforward steps.
1
Create Your Account
Complete your registration quickly and set up your Pairmetric trading account in just a few simple steps.
2
Fund Your Account
Choose your preferred funding method and prepare your account to explore trading opportunities across global markets.
3
Start Trading
Connect to MetaTrader 5 and access Forex, Metals, Commodities, Indices, and more from one powerful trading platform.
Trade the Markets with Pairmetric
Access a wide range of global markets including Forex, Indices, Metals, Commodities, Shares and Cryptocurrencies all through one seamless trading experience.
Our Payment Methods
At Pairmetric, we prioritize your convenience and flexibility. Explore our diverse range of payment methods tailored to meet your needs.
